Frequently Asked Questions
Everything you need to know about bringing Haden home.
What is the standard shipping time for furniture and decor?
Most in-stock items are processed within 2-3 business days. Delivery typically takes 5-7 business days for small parcels and 2-3 weeks for larger furniture pieces requiring white-glove delivery.
What is your return policy?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are non-returnable.
Do you offer assembly services for large furniture?
Yes, we offer professional 'White Glove Delivery' for an additional fee, which includes room-of-choice placement, full assembly, and removal of all packaging materials.
How can I track my order?
Once your order ships, you will receive an email confirmation with a tracking link. You can also monitor your order status directly through your Haden account dashboard.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free financing options through Affirm for larger purchases.
Are your wood products sustainably sourced?
At Haden, we prioritize sustainability. Over 80% of our wood furniture is crafted from FSC-certified timber or reclaimed materials to ensure a minimal environmental footprint.